Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nispira.com. Please note that returns will need to be sent to the following address: 2033 Santa Anita Ave, South El Monte, CA 91733

Buyers are required to provide the reason for return to proceed. Pre-paid return shipping label will be provided if it was determined that the reason for the return is due to an error from the company. Partial refund or restocking to the return item will be applied as follows:

You can always contact us for any return question at support@nispira.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Subscription and Save Policy

By enrolling in the Subscription and Save program and taking advantage of the discounts offered through the program, customers agree to the accept and receive at least two orders under the program before canceling their subscription. This ensures the integrity and mutual benefit of the program. After fulfilling the two-order requirement, customers may cancel their subscription at any time without penalties. Customers will be billed automatically for each order unless the subscription is canceled after meeting the two-order requirement. Customers can adjust the delivery schedule, quantity, or frequency of shipments at any time, provided changes are made before the next order is processed. Cancellations Prior to Two Orders: Canceling the subscription before receiving the required two orders will result in a retroactive charge equivalent to the discount received on the initial order(s).

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nispira.com.