Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nispira.com. Please note that returns will need to be sent to the following address

Nispira 
Returns Department
2033 Santa Anita Ave
South El Monte, CA 91733

It's important to include the order number (usually starts with HB) either inside the package or written clearly on the shipping label. This will help us process your refund quickly and without delays.

Buyers are required to provide the reason for return to proceed. Pre-paid return shipping label will be provided if it was determined that the reason for the return is due to an error from the company. Partial refund or restocking to the return item will be applied as follows:

You can always contact us for any return question at support@nispira.com.

Undeliverable or Refused Shipments

If a package is returned to us by the carrier as undeliverable (due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery by the recipient), the following applies:

• Orders sold with “free shipping” still incur outbound shipping costs on our end. In such cases, the outbound shipping cost will be non-refundable.

• A refund will be issued for the item cost only, once the package is received back at our facility.

• If the buyer would like the order reshipped, a valid and confirmed address must be provided, and the buyer will be responsible for covering the reshipment cost.

This ensures fairness, as shipping fees are real costs we incur regardless of delivery outcome.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Subscription and Save Policy

By enrolling in the Subscription and Save program, customers agree to receive at least two orders under the program before cancellation. This requirement preserves the integrity and mutual benefit of the discount program. The policy is clearly disclosed at the time of subscription enrollment, and by completing checkout, the customer expressly acknowledges and agrees to these terms.

Customers receive a discounted rate of 10% below standard pricing in exchange for the two-order commitment. Customers may modify their delivery schedule, quantity, or frequency at any time before the next order is processed.

Early Cancellation: Canceling prior to receiving two orders will result in a retroactive charge to recover the discount provided on the first order(s). This adjustment is not a penalty, but a correction aligning charges to the standard non-subscription price.

After fulfilling two orders, customers may cancel their subscription at any time without penalty.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nispira.com.